Information We Collect
When you contact us by phone, email, or through our website, we collect the information you give us. That includes your name, phone number, email address, and the service address where you need leak detection.
If you fill out a form on our site, we also collect details about your plumbing issue so we can send the right technician. We do not collect payment information through our website.
Like most websites, we automatically collect basic technical data such as your IP address, browser type, and the pages you visit. This helps us understand how people find and use our site.
How We Use Information
We use your contact details to schedule your leak detection appointment, confirm the time, and follow up after the job. If you ask for a quote, we use your information to prepare and send it.
We may also use your information to send service reminders or occasional updates about our leak detection services. You can opt out of these messages at any time.
We use website analytics to improve our site and make it easier for Wellington homeowners to reach us. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies to remember your preferences and to understand how visitors move through our pages. Cookies are small text files stored on your device.
You can set your browser to refuse cookies or to alert you when cookies are being sent. If you turn off cookies, some parts of our site may not work as smoothly.
We do not use cookies to collect sensitive personal information like your payment details.
Analytics and Third-Party Tools
We use trusted third-party tools, such as Google Analytics, to track website traffic and see which pages are most helpful. These tools collect anonymous data about your visit.
We may also use call tracking or scheduling software to manage appointments and improve our service. These providers only access the information needed to perform their specific tasks.
We do not allow third-party advertisers to track you across our site for targeted advertising.
Data Sharing and Disclosure
We share your information only when necessary to run our business. That includes sharing your name and service address with our technicians so they can find and fix your leak.
We may share information with trusted service providers who help us with scheduling, email, or website analytics. They are required to keep your information confidential.
We will also disclose information if required by law, such as in response to a court order or to protect the safety of our team or others.
Data Retention
We keep your contact and service records for as long as needed to provide leak detection services and to meet our legal and accounting obligations.
When your information is no longer needed, we securely delete or anonymize it. If you ask us to remove your information, we will do so unless we are required to keep it by law.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure servers, restricted access, and regular reviews of our practices.
No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.
If you have concerns about the security of your information, please contact us using the details below.
User Rights
You have the right to ask what personal information we hold about you and to request a copy. You can also ask us to correct or delete your information.
If you no longer want to receive marketing messages from us, you can opt out by calling or emailing us. We will honor your request promptly.
To exercise any of these rights, just reach out to us using the contact information at the bottom of this page.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this page periodically so you stay informed about how we protect your information.